Press Release


Synaptix Systems Leads ‘Voice of the Customer’ Program Implementation for major Government sector Healthcare Client

RANCHO SANTA MARGARITA, California – March 25, 2020 – Synaptix Systems Inc., a leading strategy and solutions firm that helps clients understand & maximize return on their information technology (IT) and project investments, today announced the successful leadership of an engagement to deploy key ‘Customer touchpoint’ technology and processes on behalf of a major Government sector Health Plan.

In order to better understand the needs and feedback of its members, Synaptix Systems’ client decided to roll a number of its member-facing projects into an over-arching ‘Voice of the Customer’ program. This program includes projects spanning functions like Member Services & Support, Information Technology and Provider Management. Synaptix Systems team members have partnered with our client’s team to deliver projects that include the deployment of Cisco Unified Contact Center technology and the Teladoc virtual care (telehealth) solution.

These solutions will deliver numerous benefits to client employees, physicians and health plan members, including improving the ability to engage in meaningful clinical encounters without the pressures of a rigid office schedule, and enabling real-time seamless communication via video conference, voice calling, instant messaging and desktop sharing. Synaptix Systems’ Healthcare client is even using these solutions to support extensive Remote work during a global healthcare crisis.

“We are very appreciative of the chance to help drive this important program, especially at this unique time when the need for quality Healthcare cannot be understated”, states Synaptix Systems President & CEO Heath Hawker.

Synaptix Systems provides strategic consultative value and information technology governance solutions that drive significant return on investment through process improvement and program/project management office implementation & optimization. The company’s approach to planning and delivering project value has yielded a sound track record of client satisfaction. Recognized for a common sense client advocacy approach and rigorous delivery methods, Synaptix has developed long-term relationships founded on continuous value creation.

About Synaptix Systems Inc.
Synaptix Systems Inc. has its corporate headquarters at 30211 Avenida de las Banderas, 2nd Floor, Rancho Santa Margarita, CA 92688. Synaptix Systems can be reached at 949-888-6640, or by email at

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